Terms of service

TERMS OF SERVICE

Effective Date: October 22, 2026

OVERVIEW

Welcome to Poppy & Sofia London! The terms "we", "us" and "our" refer to Poppy & Sofia London. Poppy & Sofia London operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Poppy & Sofia London is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage, where permitted by applicable law.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance of products displayed on your screen will exactly match the products you receive. Nothing in these Terms excludes or limits any statutory rights you may have regarding product quality, conformity with the description, or fitness for purpose under applicable consumer protection laws.

All descriptions of products are subject to change at any time without notice, where permitted by applicable law. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis, subject to applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. ALVAREX LTD trading as Poppy & Sofia London reserves the right to accept or decline your order where there is a legitimate reason, including product unavailability, pricing errors, suspected fraudulent activity, or other circumstances permitted by applicable law.

Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as cancellation requests may not always be possible after an order has been accepted or processing has begun.

If we do not accept, make a change to, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, and/or phone number provided at the time the order was made. If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

Your purchases are subject to our Return & Refund Policy and any applicable statutory consumer rights.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price displayed at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, the prices displayed at checkout will indicate any applicable taxes and delivery charges in accordance with applicable law. Any additional charges, including customs duties or import taxes, will be disclosed where required.

Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will apply to the extent of that conflict.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is accurate, that you are authorised to use the selected payment method, and that you will pay the amounts displayed at checkout, including applicable delivery charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes provided on our website or at checkout. All delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other circumstances.

We are not responsible for delays caused by events outside our reasonable control. However, nothing in these Terms excludes or limits our obligations under applicable consumer protection laws, including obligations relating to delivery within an agreed period or, where no period is agreed, within the period required by law.

Responsibility for products during delivery will be determined in accordance with applicable law. Where required by law, the risk of loss or damage remains with us until you, or a person designated by you other than the carrier, physically receives the products.

Please refer to our Shipping Policy for further information.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by ALVAREX LTD trading as Poppy & Sofia London, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent, except where permitted by applicable law.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, or other intellectual property of Poppy & Sofia London, Shopify or any third party. All rights not expressly granted herein are reserved by their respective owners.

Poppy & Sofia London's names, logos, product and service names, designs, and slogans are trademarks of Poppy & Sofia London or its affiliates or licensors. You must not use such trademarks without the prior written permission of the relevant rights holder.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, to the extent permitted by applicable law, and without endorsing them. We shall have no liability arising from or relating to your use of optional third-party tools except where liability cannot lawfully be excluded.

Any use by you of the optional tools offered through the site is at your own discretion, and you should ensure that you are familiar with and accept the terms on which those tools are provided by the relevant third-party provider.

We may also offer new features through the Services in the future, including new tools and resources. Such features shall also be deemed part of the Services and will be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own discretion.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on those websites, except where liability cannot lawfully be excluded. Please review the third party's policies and practices before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Poppy & Sofia London is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ALVAREX LTD trading as Poppy & Sofia London.

By using the Services, you acknowledge that Shopify provides the ecommerce platform but is not the seller of the products purchased from our store. Shopify is not responsible for transactions between you and Poppy & Sofia London, except to the extent that any responsibility may arise under applicable law.

Nothing in this section excludes or limits any rights or remedies you may have against Shopify or any other party under applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which should be made available through our website. Certain personal information may also be subject to Shopify's Privacy Policy.

By using the Services, you acknowledge that you have had the opportunity to review these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties, including providers located in countries other than your country of residence, where necessary to provide the Services and subject to applicable data protection laws.

Please review our Privacy Policy for further details on how we, Shopify, and our service providers handle your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback for purposes related to operating, providing, evaluating, enhancing, improving and promoting the Services, subject to applicable law.

This licence does not remove your ownership of any intellectual property rights you hold in your Feedback.

You represent and warrant that you own or have the necessary rights to submit the Feedback, that you have disclosed any compensation or incentives received in connection with your submission where required, and that your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it, except where required by applicable law or a separate written agreement.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable or in violation of these Terms.

You agree that your Feedback will not violate any rights of third parties, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your Feedback will not contain unlawful, abusive or obscene material or malicious software that could affect the operation of the Services.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are responsible for the Feedback you submit and its accuracy. Nothing in this section limits any rights or remedies available under applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information where appropriate. If an error affects an order you have placed, we will take reasonable steps to notify you and resolve the issue in accordance with applicable law. We will not rely on this section to remove any statutory rights you may have.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable laws or regulations;

(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person;

(e) to transmit false or misleading information;

(f) to upload, download, use, or re-use material that does not comply with these Terms;

(g) to transmit unsolicited advertising or promotional material, including spam;

(h) to impersonate or attempt to impersonate any other person or entity; or

(i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services or that may harm Poppy & Sofia London, Shopify, or users of the Services.

In addition, you agree not to:

(a) upload or transmit viruses or any other type of malicious code;

(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services except as expressly permitted by us;

(d) spam, phish, pharm, or engage in similar deceptive activities;

(e) use robots, spiders, scraping tools, data gathering tools, automated devices or processes to access the Services in a manner that violates these Terms or applicable law; or

(f) interfere with, bypass, or circumvent security or authorisation features or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate access to an account where we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 - AGENTS

14.1 Definitions and Scope

This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device without direct supervision.

14.2 Identification and Authorisation

No Agent may access, use, or interact with the Services unless it identifies itself and operates in accordance with the requirements in Section 14.4 below.

No Agent may access, use, or interact with the Services if we have requested that it refrain from doing so.

14.3 Restrictions

We may limit, including by technical measures, whether and how an Agent accesses, uses, and interacts with the Services.

14.4 Agent Requirements

Agents must:

(i) identify themselves in HTTP/HTTPS requests by including an appropriate identifier in the user-agent string, such as "Agent/[agent name]";

(ii) not conceal or misrepresent that access, use, or interactions are being performed by an Agent;

(iii) respond truthfully to questions seeking to determine whether interactions are coming from a human or a computer; and

(iv) not circumvent measures intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where we have a legitimate reason to do so, including a material breach of these Terms, fraud, unlawful activity, or a security risk, subject to applicable law.

You remain responsible for amounts properly due for orders placed before termination.

The following sections will continue to apply following termination to the extent relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Nothing in this section limits any mandatory rights you may have under applicable law.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes. We take reasonable steps to ensure that information is accurate and up to date, but we do not guarantee that all information will always be complete or error-free.

Except as expressly stated by Poppy & Sofia London, the Services are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, consumer right, or statutory protection that cannot lawfully be excluded, restricted, or modified.

Some jurisdictions do not allow certain warranty disclaimers or limitations. In those jurisdictions, the relevant provisions apply only to the extent permitted by law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Poppy & Sofia London, ALVAREX LTD, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, shall not be liable for losses that are not reasonably foreseeable or for indirect or consequential losses arising from your use of the Services.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot lawfully be excluded, or any other liability that cannot be excluded or limited under applicable law.

Nothing in this section affects your statutory rights as a consumer or any rights or remedies available to you under applicable consumer protection laws.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ALVAREX LTD trading as Poppy & Sofia London, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims and reasonable costs arising directly from your unlawful use of the Services, your wilful misconduct, or your material breach of these Terms.

This section does not apply to the extent a claim arises from our own negligence, breach of contract, unlawful conduct, or other circumstances for which liability cannot lawfully be excluded or transferred to you.

We will notify you of any claim for which indemnification is sought and provide reasonable cooperation in addressing it.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the agreement between you and us concerning your use of the Services, subject to any mandatory legal rights that apply.

These Terms supersede prior versions of the Terms of Service concerning the same subject matter, to the extent permitted by applicable law.

Any ambiguities in the interpretation of these Terms of Service shall not automatically be construed against either party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by applicable law, provided that doing so does not unlawfully reduce your rights.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer residing in another country, you may also benefit from mandatory protections provided by the laws of that country where applicable.

Nothing in this section deprives consumers of any mandatory rights to bring proceedings before a court that has jurisdiction under applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace parts of these Terms of Service by posting updates and changes to our website, subject to applicable law.

It is your responsibility to review our website periodically for changes. We will notify you of material changes where required by applicable law, and such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services following the effective date of any changes constitutes acceptance of those changes where such acceptance is legally valid. Changes will not retrospectively affect rights or obligations where doing so would be contrary to applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Company Email: cyronex45411@outlok.com

Customer Support Email: support@poppysofialondon.com

Poppy & Sofia London

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