Shipping policy

Shipping Policy

Effective Date: October 22, 2026

Thank you for shopping with Poppy & Sofia London. We are committed to processing and delivering your orders as quickly and reliably as possible.

Please review the following shipping policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after the order is placed.

Orders are not processed or shipped on weekends or public holidays observed by our business. During periods of high order volume, holidays, sales, or promotions, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

2. Shipping Destinations and Delivery Times

Available shipping destinations depend on the shipping options offered at checkout. Please check the available destinations and shipping methods before placing your order.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the shipping method available for your order.

Estimated delivery times, where applicable, are:

Standard Shipping: Approximately 6–14 business days after processing
Expedited Shipping: Approximately 1–3 business days after processing, where available

Please note that delivery estimates are provided for guidance and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.

From time to time, Poppy & Sofia London may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated on our website or at checkout.

Any applicable customs duties, import taxes, or other charges will be handled in accordance with the information provided at checkout and applicable law.

4. Tracking Information

When tracking is available, a tracking number will be provided in your shipping confirmation email.

Please allow up to 48 hours for tracking information to become active after your order has been shipped, as carrier systems may require time to update.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible at **support@poppysofialondon.com**.

We will make reasonable efforts to update the shipping address before the order is shipped. However, once an order has been shipped, we may be unable to change the delivery address.

Poppy & Sofia London will make reasonable efforts to assist with delivery issues arising from incorrect or incomplete shipping information. Any applicable consumer rights remain unaffected.

6. Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the shipping carrier first.

If you believe your package is lost, delayed, or stolen, please contact us at **support@poppysofialondon.com**, and we will do our best to assist you.

If a package is confirmed as delivered by the carrier but cannot be located, we will review the circumstances and assist where reasonably possible. Nothing in this policy excludes or limits any rights or remedies available to consumers under applicable law.

7. Damaged Packages

If your order arrives damaged, please contact us at **support@poppysofialondon.com** as soon as possible.

Please provide your order number and clear photographs of the damaged package and/or items so that we can review the issue and determine the appropriate resolution.

Where an item is damaged, defective, or does not conform to the order, we will address the issue in accordance with our Return & Refund Policy and applicable consumer protection laws.

8. Delivery Delays Beyond Our Control

Poppy & Sofia London is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Carrier delays or service interruptions
Holidays and peak shipping periods
Incorrect or incomplete delivery information
Customs inspections or processing
Government restrictions or other unforeseen events

We will make reasonable efforts to assist customers in resolving shipping-related issues.

Nothing in this section affects any statutory rights or obligations that apply to an order.

9. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

Email: support@poppysofialondon.com

We are happy to assist you with shipping and order-related questions.

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