Payment Policy

Effective Date: October 22, 2026

At Poppy & Sofia London, we offer secure and convenient payment options for our customers. Available payment methods may vary depending on your location, device, browser, and other factors.

The payment methods available to you will be displayed during the checkout process.

1. Accepted Payment Methods

Depending on availability, you may be able to pay for your order using payment methods such as:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods made available through our checkout or payment providers

The payment options available at checkout may vary and are subject to change.

2. Payment Security

We take reasonable measures to protect your payment and personal information.

Payments made through our website are processed using secure payment processing systems and encryption technologies designed to protect information transmitted during checkout.

We do not intentionally store complete payment card details on our own servers. Payment card information is generally processed directly by our third-party payment providers in accordance with their security and privacy practices.

3. Payment Authorization

When you place an order, your payment method may be subject to authorization or verification by the applicable payment provider.

An order is considered successfully placed only after payment has been successfully authorized or completed and the order confirmation process has been completed.

If payment cannot be authorized or is declined, your order may not be processed.

4. Order Processing

Orders are processed after successful payment confirmation.

We reserve the right to delay or cancel an order where payment cannot be verified, appears to be unauthorized, or is reasonably suspected of being fraudulent or otherwise invalid.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

5. Currency

The currency used for your purchase will be displayed at checkout before you complete your order.

If prices are displayed or charged in a currency different from the currency of your bank account or payment card, your payment provider or financial institution may apply currency conversion fees or other charges.

Poppy & Sofia London is not responsible for additional currency conversion fees or other charges imposed by your bank, card issuer, or payment provider.

6. Taxes

Applicable taxes may be calculated and added to your order at checkout based on the shipping destination, the products purchased, and applicable laws.

Any applicable delivery charges and other required fees will be displayed before you complete your purchase, where required by law.

The total amount payable will be displayed before you confirm your order.

7. Refunds

If you are approved for a refund under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Once a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For eligible returns, please allow up to 14 business days after the returned item has been received and inspected for the applicable refund to be processed, subject to any statutory refund deadlines that apply.

Original shipping charges are generally non-refundable unless otherwise stated in our Return & Refund Policy or required by applicable law.

Nothing in this section limits any statutory refund rights you may have under applicable consumer protection laws.

8. Fraud Prevention

To protect our customers and our business, we may use automated and manual security measures to detect and prevent fraudulent or unauthorized transactions.

We may request additional information or verification when reasonably necessary to confirm an order or payment, subject to applicable data protection laws.

We reserve the right to delay, decline, or cancel transactions that we reasonably believe may be fraudulent, unauthorized, or otherwise suspicious, subject to applicable law.

9. Payment Questions

If you have any questions regarding payment, an order, or a transaction, please contact us:

Poppy & Sofia London

Customer Support Email: support@poppysofialondon.com

Company Information

Company name: ALVAREX LTD trading as Poppy & Sofia London

Company Number: 17501912

Company Email address: cyronex45411@outlok.com

Registered address:

5 Brayford Square, Suite 11276
E1 0SG, London
United Kingdom